Privacy policy

This Privacy Policy (“Policy”) describes how PT Virtuard Reality Design (“Operator”, “we”, “us”, or “our”) collects, uses, stores, and protects the personally identifiable information (“Personal Information”) you may provide when using the Virtuard website, applications, games, and any related products and services (collectively, the “Services”).

This Policy is a legally binding agreement between you (“User”, “you”, or “your”) and PT Virtuard Reality Design. By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

This Policy does not apply to the practices of companies or individuals that we do not own, control, or manage.


Automatic Collection of Information

When you access the Services, our servers may automatically collect technical information sent by your device, including IP address, browser type and version, operating system, language preferences, referring pages, access times, usage statistics, and diagnostic data.

This information is used solely for security, analytics, abuse prevention, and service improvement, and does not personally identify individual users.


Collection of Personal Information

You may use parts of the Services without providing Personal Information. However, certain features require registration or interaction that involves providing Personal Information.

Collected information may include:

  • Personal details (e.g. name, country of residence)

  • Contact information (e.g. email address)

  • Account details (e.g. username, user ID, password)

  • Information voluntarily submitted through forms, games, applications, or support requests

Providing Personal Information is optional, but refusing to do so may limit access to certain features.


Account Creation via Website, Games, and Shared Accounts

By registering, logging in, or using the Virtuard website, or any game, application, or digital product developed or published by PT Virtuard Reality Design, you expressly acknowledge and agree that:

  • A single unified account is created within the Virtuard ecosystem

  • Registration on Virtuard or any Virtuard game automatically registers the user on the Virtuard website and related Services

  • The same account credentials may be used across Virtuard websites, games, applications, and digital products

  • Account and authentication data may be shared internally within PT Virtuard Reality Design solely for account management, security, authentication, and service functionality

This integration does not result in sharing Personal Information with third parties outside Virtuard, except where required by law or with your explicit consent.


Use and Processing of Personal Information

Personal Information is processed only when legally permitted, including when:

  • You provide explicit consent

  • Processing is necessary to provide Services or fulfill a contract

  • Processing is required by law

  • Processing serves legitimate business interests

Information may be used to:

  • Create and manage user accounts

  • Operate and maintain the Services

  • Communicate administrative or service-related information

  • Improve user experience and functionality

  • Enforce policies and legal terms


Managing Information

You may request access to, correction of, or deletion of your Personal Information at any time.

Some information may be retained temporarily to comply with legal obligations, resolve disputes, or enforce agreements.

To request deletion, contact:
📧 [email protected]


Disclosure of Information

We do not sell or rent Personal Information.

We may share data only with:

  • Trusted service providers acting on our behalf

  • Affiliates and subsidiaries of PT Virtuard Reality Design

  • Authorities when legally required

All recipients are required to comply with privacy standards consistent with this Policy.


Retention of Information

Personal Information is retained only for as long as necessary to fulfill its purpose, comply with legal obligations, and enforce agreements. Once no longer required, data is securely deleted.


User Rights

You have the right to:

  • Withdraw consent

  • Object to processing

  • Access and correct your data

  • Restrict processing

  • Request deletion of your data

  • Receive your data in a portable format


Privacy of Children

The Services are not intended for users under the age of 18. We do not knowingly collect Personal Information from minors.


Cookies

We use cookies to enhance functionality and user experience. You may disable cookies through browser settings, though some features may not function correctly.


Information Security

We apply appropriate technical and organizational measures to protect Personal Information. However, no system can guarantee absolute security.


Changes to This Policy

We may update this Policy from time to time. Continued use of the Services after changes implies acceptance of the updated Policy.


Acceptance of This Policy

By accessing or using the Services, you agree to be bound by this Privacy Policy.


Contact Information

For questions regarding this Policy, contact:

📧 [email protected]

📧 [email protected]


Last updated: February 17, 2025
Company name: PT Virtuard Reality Design